{"id":8162,"date":"2021-11-12T09:56:25","date_gmt":"2021-11-12T08:56:25","guid":{"rendered":"https:\/\/www.stichtingnorma.nl\/?page_id=8162"},"modified":"2026-03-09T00:55:26","modified_gmt":"2026-03-08T23:55:26","slug":"complaint-procedure","status":"publish","type":"page","link":"https:\/\/www.stichtingnorma.nl\/en\/complaint-procedure\/","title":{"rendered":"Complaint procedure"},"content":{"rendered":"<h1>Comments, complaints and disputes<\/h1>\n<p>If you have a comment, complaint or dispute as a performer, you can report this to us. Here we will explain how you can do this.<\/p>\n<p>Norma makes every effort to perform its tasks to your satisfaction. If you have any comments on the (lack of) payment of remuneration or if you would like to request that administrative errors be corrected, please report this to <a href=\"mailto:servicedesk@stichtingnorma.nl\" target=\"_blank\" rel=\"noopener\">servicedesk@stichtingnorma.nl<\/a>.<\/p>\n<p>Complaints can be submitted via <a href=\"mailto:klachten@stichtingnorma.nl\" target=\"_blank\" rel=\"noopener\">klachten@stichtingnorma.nl<\/a> or by post:<br \/>\nNorma<br \/>\nAfdeling Juridische Zaken (Legal Affairs Department)<br \/>\nCatharina van Renneslaan 20<br \/>\n1217 CX\u00a0 Hilversum<br \/>\nThe Netherlands<\/p>\n<p>If complaint procedure does not lead to the desired result, or in the event of disputes between rightholding performers, you can submit a dispute to our independent Disputes Committee by e-mail at <a href=\"mailto:geschillencommissie@stichtingnorma.nl\" target=\"_blank\" rel=\"noopener\">geschillencommissie@stichtingnorma.nl<\/a> or in writing by post via<\/p>\n<p>Norma<br \/>\nAfdeling Juridische Zaken (Legal Affairs Department)<br \/>\nCatharina van Renneslaan 20<br \/>\n1217 CX\u00a0 Hilversum<br \/>\nThe Netherlands<\/p>\n<p>Composition of Norma&#8217;s Disputes Committee:<\/p>\n<p>Douwe Linders<br \/>\nCaroline de Bruijn<br \/>\nEwoud Zeldenrust<\/p>\n<p>In all cases of comment, complaint or dispute we will contact you as soon as possible.<\/p>\n\n","protected":false},"excerpt":{"rendered":"<p>Comments, complaints and disputes If you have a comment, complaint or dispute as a performer, you can report this to us. Here we will explain how you can do this. Norma makes every effort to perform its tasks to your satisfaction. If you have any comments on the (lack of) payment of remuneration or if [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-8162","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Complaint procedure - Norma<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.stichtingnorma.nl\/en\/complaint-procedure\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaint procedure - Norma\" \/>\n<meta property=\"og:description\" content=\"Comments, complaints and disputes If you have a comment, complaint or dispute as a performer, you can report this to us. Here we will explain how you can do this. Norma makes every effort to perform its tasks to your satisfaction. If you have any comments on the (lack of) payment of remuneration or if [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.stichtingnorma.nl\/en\/complaint-procedure\/\" \/>\n<meta property=\"og:site_name\" content=\"Norma\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-08T23:55:26+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.stichtingnorma.nl\/en\/complaint-procedure\/\",\"url\":\"https:\/\/www.stichtingnorma.nl\/en\/complaint-procedure\/\",\"name\":\"Complaint procedure - Norma\",\"isPartOf\":{\"@id\":\"https:\/\/www.stichtingnorma.nl\/en\/#website\"},\"datePublished\":\"2021-11-12T08:56:25+00:00\",\"dateModified\":\"2026-03-08T23:55:26+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.stichtingnorma.nl\/en\/complaint-procedure\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.stichtingnorma.nl\/en\/complaint-procedure\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.stichtingnorma.nl\/en\/complaint-procedure\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.stichtingnorma.nl\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Complaint procedure\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.stichtingnorma.nl\/en\/#website\",\"url\":\"https:\/\/www.stichtingnorma.nl\/en\/\",\"name\":\"Norma\",\"description\":\"Norma - Rechtenorganisatie voor uitvoerend kunstenaars\",\"publisher\":{\"@id\":\"https:\/\/www.stichtingnorma.nl\/en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.stichtingnorma.nl\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.stichtingnorma.nl\/en\/#organization\",\"name\":\"Norma\",\"url\":\"https:\/\/www.stichtingnorma.nl\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.stichtingnorma.nl\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.stichtingnorma.nl\/wp-content\/uploads\/2025\/06\/Logo-Norma.svg\",\"contentUrl\":\"https:\/\/www.stichtingnorma.nl\/wp-content\/uploads\/2025\/06\/Logo-Norma.svg\",\"caption\":\"Norma\"},\"image\":{\"@id\":\"https:\/\/www.stichtingnorma.nl\/en\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Complaint procedure - Norma","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.stichtingnorma.nl\/en\/complaint-procedure\/","og_locale":"en_US","og_type":"article","og_title":"Complaint procedure - Norma","og_description":"Comments, complaints and disputes If you have a comment, complaint or dispute as a performer, you can report this to us. Here we will explain how you can do this. Norma makes every effort to perform its tasks to your satisfaction. If you have any comments on the (lack of) payment of remuneration or if [&hellip;]","og_url":"https:\/\/www.stichtingnorma.nl\/en\/complaint-procedure\/","og_site_name":"Norma","article_modified_time":"2026-03-08T23:55:26+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.stichtingnorma.nl\/en\/complaint-procedure\/","url":"https:\/\/www.stichtingnorma.nl\/en\/complaint-procedure\/","name":"Complaint procedure - Norma","isPartOf":{"@id":"https:\/\/www.stichtingnorma.nl\/en\/#website"},"datePublished":"2021-11-12T08:56:25+00:00","dateModified":"2026-03-08T23:55:26+00:00","breadcrumb":{"@id":"https:\/\/www.stichtingnorma.nl\/en\/complaint-procedure\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.stichtingnorma.nl\/en\/complaint-procedure\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.stichtingnorma.nl\/en\/complaint-procedure\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.stichtingnorma.nl\/en\/"},{"@type":"ListItem","position":2,"name":"Complaint procedure"}]},{"@type":"WebSite","@id":"https:\/\/www.stichtingnorma.nl\/en\/#website","url":"https:\/\/www.stichtingnorma.nl\/en\/","name":"Norma","description":"Norma - Rechtenorganisatie voor uitvoerend kunstenaars","publisher":{"@id":"https:\/\/www.stichtingnorma.nl\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.stichtingnorma.nl\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.stichtingnorma.nl\/en\/#organization","name":"Norma","url":"https:\/\/www.stichtingnorma.nl\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.stichtingnorma.nl\/en\/#\/schema\/logo\/image\/","url":"https:\/\/www.stichtingnorma.nl\/wp-content\/uploads\/2025\/06\/Logo-Norma.svg","contentUrl":"https:\/\/www.stichtingnorma.nl\/wp-content\/uploads\/2025\/06\/Logo-Norma.svg","caption":"Norma"},"image":{"@id":"https:\/\/www.stichtingnorma.nl\/en\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.stichtingnorma.nl\/en\/wp-json\/wp\/v2\/pages\/8162","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.stichtingnorma.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.stichtingnorma.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.stichtingnorma.nl\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.stichtingnorma.nl\/en\/wp-json\/wp\/v2\/comments?post=8162"}],"version-history":[{"count":2,"href":"https:\/\/www.stichtingnorma.nl\/en\/wp-json\/wp\/v2\/pages\/8162\/revisions"}],"predecessor-version":[{"id":12176,"href":"https:\/\/www.stichtingnorma.nl\/en\/wp-json\/wp\/v2\/pages\/8162\/revisions\/12176"}],"wp:attachment":[{"href":"https:\/\/www.stichtingnorma.nl\/en\/wp-json\/wp\/v2\/media?parent=8162"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}